FAQS
WHAT CURRENCY ARE YOUR PRICES LISTED IN?
All prices are denominated in USD. Depending on your device, you may choose to select a different currency at the top or bottom of the website.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. For specific shipping times and policies, please refer to our 'Shipping Information' page.
WHEN SHOULD I EXPECT MY ORDER?
Standard shipping within the US typically takes around 14 days. For Europe and Asia, orders arrive within 7-14 days. Delivery times may vary due to customs, holidays, or high-demand periods. For more details, check our Shipping Information page.
CAN I TRACK MY ORDER?
Yes, once your order has been shipped, a tracking number will be provided via email. Use the tracking link to stay updated on your order's status.
ARE THE JERSEYS CUSTOMISABLE?
Yes! Jerseys can be customised with player names and numbers. During checkout, you’ll have the option to add your desired customisation details. Ensure that all information is accurate, as customised items are non-returnable.
WHERE IS THE SIZING CHART?
Sizing charts for boots and jerseys can be found on the respective product pages. If you're unsure about sizing, feel free to contact us for assistance.
WHAT IS YOUR RETURN POLICY?
Returns are accepted within 30 days of delivery. Items must be in perfect condition, unused, and returned in their original packaging. For more details, refer to our 'Return Policy' page. Orders with customisations are not subject for return.
WHAT IF MY TRACKING NUMBER SHOWS NO MOVEMENT?
At 1of1 we pride ourselves on providing you, yes you, with the highest quality gear, no matter your location—we ship worldwide! Because we ship to such a vast portion of the world, tracking updates can occasionally be delayed, especially during holidays or high-demand periods. If your order hasn’t moved in 12 business days, please contact us for assistance.
CAN I MODIFY MY ORDER AFTER IT'S BEEN PLACED?
Unfortunately, once an order is submitted, we cannot make changes or cancellations. Please double-check all details before completing your purchase.
WHO CAN I CONTACT IF I HAVE MORE QUESTIONS?
For all inquiries, please reach out to us at [email protected]. We’re happy to assist you.